Fitripass is India's smart gym booking platform where you can discover gyms across all states and cities, compare facilities, and book flexible day passes with ease. Stay fit anytime, anywhere.

Refund Policy

Cancellation & Refund Policy for Fitripass

Effective Date: August 1, 2026

Last Updated: August 1, 2026

At Fitripass (operated via Fitripass.com), we strive to provide seamless, instant access to top fitness centers across India for travelers and fitness enthusiasts. Because our system locks in partner gym availability and processes instant payouts to gym owners upon booking, we operate under a strict pricing and non-refundable booking structure.

Please read this policy carefully before completing any transaction on Fitripass.com.

1. Strict No-Refund Policy

All Sales Are Final:

Every pass purchased on Fitripass.com—whether booked for a single day or calculated across multiple days/slots—is 100% non-refundable and non-cancellable.

Pre-Payment Allocation:

Once payment is completed online, your booking is confirmed, and funds are automatically committed and routed to the respective Partner Gym owner. As a result, Fitripass cannot process cancellations or issue monetary refunds under any circumstances.

2. Attendance & Non-Usage (No-Show)

No-Show Disclaimer:

If you do not visit the designated Partner Gym on the day(s) selected during booking, no full or partial refund, wallet credit, or date adjustment will be granted.

Personal Circumstances:

Refunds will not be provided for unused slots due to:

  • Travel plan changes, flight delays, or missed transportation.
  • Personal scheduling conflicts or work commitments.
  • Personal health issues, injuries, or fatigue.
  • Weather conditions or regional disruptions.

3. Pass Modification & Rescheduling

Passes are non-transferable and tied specifically to the user details and dates chosen at checkout.

Date changes, slot transfers, or switching to a different Partner Gym after payment completion are strictly not permitted.

4. Payment Gateway Failures

If funds are debited from your bank account/card/UPI wallet but no booking confirmation or pass is generated due to a payment gateway timeout, the debited amount will automatically be reversed by your bank/payment processor back to your original payment source within 5 to 7 working days as per standard Reserve Bank of India (RBI) payment gateway guidelines.

5. Contact Us

For any booking assistance or technical payment queries, please reach out to our team:

  • Brand Name: Fitripass
  • Website: Fitripass.com
  • Customer Support Email: support@fitripass.com